---
description: Understand which tasks drive AI usage, where models may exceed task needs, and where faster or less expensive models may work.
title: Identify model overuse and potential savings with User Insights
image: https://developers.cloudflare.com/changelog/post/2026-09-29-user-insights-task-analysis/og.png?v=69d4f06b31506a75
---

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September 29, 2026

## Identify model overuse and potential savings with User Insights

[AI Gateway](https://developers.cloudflare.com/ai-gateway/)

Copy as Markdown| [View as Markdown](https://developers.cloudflare.com/changelog/post/2026-09-29-user-insights-task-analysis/index.md)| [Agent setup](https://developers.cloudflare.com/agent-setup/)

AI Gateway User Insights now gives you more context about the traffic flowing through your gateway. It shows what users and agents are doing with AI, and where a selected model may be more capable than a task requires.

On the analysis side, User Insights groups conversations by task, tracks conversation turns, and helps you compare model fit with cost and latency.

![User Insights task and model analysis grouped by task categories](https://developers.cloudflare.com/cdn-cgi/image/onerror=redirect,width=1434,height=606,format=webp/_astro/user-insights-task-analysis.CS2pm7wg.png)

The Potential Savings view highlights requests that may work with faster or less expensive models without compromising output quality. These are the same signals that Cloudflare's [Auto Router](https://developers.cloudflare.com/ai-gateway/features/auto-router/) uses to select a model based on task and cost.

![Potential Savings view comparing tasks and suggested models](https://developers.cloudflare.com/cdn-cgi/image/onerror=redirect,width=1506,height=669,format=webp/_astro/user-insights-potential-savings.C7j_Gjcn.png)

These new insights are available to all AI Gateway customers at no additional cost. For more information, refer to [User Insights](https://developers.cloudflare.com/ai-gateway/observability/user-insights/).

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