| Support type | Resource |
|---|---|
| Self-serve questions | https://support.cloudflare.com ↗︎ https://api-docs.dnstools.im/fundamentals ↗︎ |
| Strategic guidance and best practices (proactive) | Reach out to your dedicated account team |
| Non-critical production issues (reactive) | - Support portal ↗︎ - Dashboard chat |
| Critical issues such as attacks (reactive) | - Call the 24/7 Emergency Support line - www.cloudflare.com/ecp/support ↗︎ (global lines) |
- For help with an issue, refer to guidance for submitting support tickets.
- Reference our Support Docs, including Priority definitions.
- Learn the basic countermeasures to prevent an ongoing DDoS attack.
- Let Cloudflare's Security Operations Center-as-a-Service (SOC) ↗︎ monitor your environment for volumetric security threats and potential operational disruptions, perform analysis to identify attack vectors, and help you implement countermeasures to mitigate future incidents.
- If a customer has purchased Technical Account Management Service, utilize the Technical Account Management Service ↗︎ which operates as an extension of your team, as the Cloudflare support expert who knows your tech stack, unique infrastructure, and Cloudflare portfolio requirements.
- Learn what's new ↗︎ and subscribe to product release email summaries.
- Read the Cloudflare blog ↗︎ for the latest announcements from Cloudflare.
- Refer to the Cloudflare Community ↗︎ to seek advice and share insights about using Cloudflare with other Cloudflare users.
- Maximize Revenue and Minimize Risk in Peak Season webinar ↗︎